FAQ

Frequently Asked Questions

Who is this service for?
Veterinary clinics and hospitals seeking rapid, qualified support in diagnostic imaging.
Dogs, cats, and exotic animals.

Supported examinations

Which examinations can be reported?
Radiographs, Computed Tomography (CT), and Magnetic Resonance Imaging (MRI).
Yes, an urgent service is available with reduced reporting times.
Yes, we offer second opinions on previously performed studies.

Image quality

Which file formats are accepted?
DICOM is preferred
The radiologist will report any diagnostic limitations and, if necessary, suggest additional views or repetitions.
Yes, we provide recommended protocols based on anatomical region and clinical suspicion.

Reporting times

What are the standard reporting times?
STANDARD - Standard reports are delivered within 4–5 business days from the receipt of the study.

24 H - Studies received by 7:00 PM. The report is delivered within 24 hours of receiving the study.

URGENT - Urgent reporting provides delivery within the same day or, if requested, live viewing of the examination. This rate will also apply to all studies received on holidays and after 7:00 PM if delivery is requested by the following day.

Reports

In which language are the reports written?
Italian; also available in English upon request.
Yes, when appropriate, we include differential diagnoses and suggestions for further investigation.
Yes, consultations are available via telephone or video call.

Security, privacy, and billing

Who has access to the submitted examinations?
Only authorized personnel involved in the reporting process.
Via periodic monthly electronic invoicing
By sending a request via email to info@blbimaging.com
The process is simple: upload the images to the cloud server and complete a basic online form with the patient's history and information.

Support

Is technical assistance available?
Yes, technical support is available via email and telephone.
Yes, we provide onboarding sessions and training materials.

For further questions, please contact us: we would be pleased to support your facility.